Join Our Team
Program Coordinator
TO APPLY
Submit a resume to the email address careers [at] stcharlescarecenter.org with the subject line "Program Coordinator." A cover letter is strongly recommended but not required.
POSITION OVERVIEW
The St. Charles CARE Center is a community resource and family assessment center whose mission is to engage, empower, and uplift young people and their families through programs that promote strengths, address challenges, and guide toward lifelong success. Located in St. Charles Parish, we deliver innovative family assessment and navigator services to youth and families who are involved or at-risk of involvement in the justice system.
The Program Coordinator implements our Family Assessment Center services. Over the course of several meetings, the Program Coordinator meets with youth and families to form authentic relationships, identify strengths and needs, and build motivation. Then, they work together to design a service plan, and families are connected directly to services within the CARE Center’s network of provider partners across and beyond the parish.
Participating families either self-refer to the Assessment Center or are referred through a “formal pathway” (e.g. the 29th Judicial District Court in St. Charles Parish or the St. Charles Parish Public Schools). Through these referral partnerships, the Program Coordinator will work closely with various court and education professionals including court administrators and student advocates.
This position is a one-year appointment with the intent to renew, subject to the availability of grant funding. The St. Charles CARE Center is a small nonprofit that is looking for passionate, hard working individuals to join our growing team. If you’re interested in working to improve the lives of children and families in St. Charles Parish, we want you on our team!
COMPETENCIES
Equity & Inclusion: Able to recognize ways that race, gender, and other identities intersect in the work, especially with the communities we serve. Understand that there is a historical context for racial inequity and its present-day implications for systems, communities, families, and individuals. Continually able to hear, reflect, and act on feedback regarding identity and equity with the aim to learn.
Ambition & Organization: Strong sense of ownership over goals. Able to juggle competing demands and prioritize what’s most important. Set high expectations for self, and when those expectations aren’t met, acknowledge limitations, take accountability, and seek support from others. Have a track record of leaving things better than you found them.
Empathy & Collaboration: Effectively listen to others and express ideas and opinions in a manner that is appropriate, respectful, timely, and relevant. Open, approachable, and nonjudgmental, and listen closely to understand people’s needs or concerns. Build authentic relationships based on mutual trust and respect across lines of difference, such as race, ethnicity, status, sexual orientation, ability, or gender identity.
Growth, Resilience, & Problem Solving: Seek and welcome feedback, and respond by engaging in meaningful conversations and/or learning opportunities in order to grow. Adapt to new ideas and priorities. Effectively recognize and understand challenges or problems, taking time to understand the nuances, and take strategic steps to respond and/or improve. Enthusiastic about learning and implementing new skills.
RESPONSIBILITIES
Conduct formal intake, screenings, and brief interventions with participating families, which may require local travel to participants’ homes or other community spaces
Utilize motivational interviewing techniques to help move participants through the stages of change; numerous training opportunities to learn and practice these techniques will be provided
Identify participants’ needs for additional outside services and identify appropriate providers
Establish a service plan in partnership with each family (e.g. determine follow-up session schedules, determine service accessibility, including transportation, etc.)
Communicate with families regularly as guided by their individualized intervention plan; includes phone calls, text messages, and home visits
Communicate with service providers as guided by family assessments and individualized intervention plans to coordinate efforts to serve and support families
Provide detailed reports to referral partners on participants’ progress (as applicable)
Complete all required program paperwork with participating families
Maintain participant paper and electronic records by logging detailed notes on progress and events
Collaborate regularly with an interdisciplinary team of professionals including court personnel, treatment providers, and school district personnel to review participant progress and identify areas where families may need additional support
Collect and enter data as required by the program evaluation strategy
Enhance professional knowledge by participating in educational and training opportunities, reading professional publications, and maintaining and growing professional networks
QUALIFICATIONS
At least 2 years of experience working with underserved populations (professional and/or volunteer experience)
BS/BA in a related field such as psychology, social work, criminal justice, or sociology is required
Willingness and availability to be responsive to emergent needs of participating families on evenings and weekends (as needed)
A reliable vehicle to be used for business-related local travel
SALARY & BENEFITS
The salary ranges from $38,000 to $45,000 annually based on qualifications. Opportunity for promotion to Senior Program Coordinator after two years of service. Senior Program Coordinators have a maximum earning potential of $50,000. Full-time employees are eligible to receive benefits including
Medical, dental, vision, and life insurance (75% of premiums covered by the employer)
17 paid holidays annually
10 days of Paid Time Off during first year of employment
Friday remote work days