Join Our Team

Program Coordinator

TO APPLY

Submit a resume to the email address careers [at] stcharlescarecenter.org with the subject line "Program Coordinator." A cover letter is strongly recommended but not required.

POSITION OVERVIEW

Utilizing our family assessment model, the Program Coordinator will work directly with participating families to identify areas of need, develop a comprehensive service plan, connect them with appropriate social services and resources, and offer ongoing support and service navigation. Additionally, the Program Coordinator will facilitate restorative justice practices, including restorative circles, with young people and other members of the community when appropriate.

The majority of participating families are referred from the 29th Judicial District Court in St. Charles Parish, the St. Charles Parish Sheriff’s Office, or the St. Charles Parish Public Schools. Through these referral partnerships, the Program Coordinator will work closely with various court and education professionals including court administrators, law enforcement officers, principals, student advocates, and school counselors.

COMPETENCIES

  • Equity & Inclusion: Able to recognize ways that race, gender, and other identities intersect in the work, especially with the communities we serve. Understand that there is a historical context for racial inequity and its present-day implications for systems, communities, families, and individuals. Continually able to hear, reflect, and act on feedback regarding identity and equity with the aim to learn.

  • Ambition & Organization: Strong sense of ownership over goals. Able to juggle competing demands and prioritize what’s most important. Set high expectations for self, and when those expectations aren’t met, acknowledge limitations, take accountability, and seek support from others. Have a track record of leaving things better than you found them.

  • Empathy & Collaboration: Effectively listen to others and express ideas and opinions in a manner that is appropriate, respectful, timely, and relevant. Open, approachable, and nonjudgmental, and listen closely to understand people’s needs or concerns. Build authentic relationships based on mutual trust and respect across lines of difference, such as race, ethnicity, status, sexual orientation, ability, or gender identity.

  • Growth, Resilience, & Problem Solving: Seek and welcome feedback, and respond by engaging in meaningful conversations and/or learning opportunities in order to grow. Adapt to new ideas and priorities. Effectively recognize and understand challenges or problems, taking time to understand the nuances, and take strategic steps to respond and/or improve. Enthusiastic about learning and implementing new skills.

RESPONSIBILITIES

  • Conduct formal intake and screening process with participating families

  • Conduct brief intervention sessions with participating families using motivational interviewing techniques

  • Identify participants’ needs for additional outside services

  • Establish a service plan in partnership with each family (e.g. determine follow-up session schedules, determine service accessibility, including transportation, etc.)

  • Plan and facilitate restorative circles with young people and other members of the communities (when applicable)

  • Communicate with families regularly as guided by their individualized intervention plan; includes phone calls, text messages, and home visits

  • Communicate with service providers as guided by family assessments and individualized intervention plans to coordinate efforts to serve and support families

  • Provide detailed reports to referral partners on participants’ progress (as applicable)

  • Complete all required program paperwork with participating families

  • Maintain participant paper and electronic records by logging detailed notes on progress and events

  • Collaborate regularly with an interdisciplinary team of professionals including court personnel, law enforcement officers, treatment providers, and school district personnel to review participant progress and identify areas where families may need additional support

  • Collect and enter data as required by the program evaluation strategy

  • Enhance professional knowledge by participating in educational and training opportunities, reading professional publications, and maintaining and growing professional networks

QUALIFICATIONS

  • At least 2 years of experience working with underserved populations (professional and/or volunteer experience)

  • BS/BA in a related field such as psychology, social work, criminal justice, or sociology is required

  • Willingness and availability to be responsive to emergent needs of participating families on evenings and weekends (as needed)

  • A reliable vehicle

SALARY & BENEFITS

The salary ranges from $38,000 to $45,000 annually based on qualifications. Opportunity for promotion to Senior Program Coordinator after three years of service. Senior Program Coordinators have a maximum earning potential of $50,000. Full-time employees are eligible to receive benefits including

  • Medical, dental, and vision insurance (75% of premiums covered by the employer)

  • 15 paid holidays annually

  • 10 days of Paid Time Off during first year of employment

  • Friday remote work days

171 Keller St. Hahnville, LA 70057 ● (985) 331-3033 ● info@stcharlescarecenter.org